The Latest

Incident IQ Releases Support Messenger to Streamline Communications for K-12 IT Support Teams

byAtlanta Tech News
February 25, 2021
2 minute read
Total
0
Shares
0
0
0
0
0

Incident IQ, the service management platform built for K-12, announced the release of Support Messenger — an integrated tool for IT teams to directly message with teachers and students about tech support issues.

Using Support Messenger, IT teams can easily start message threads attached to help tickets, drag-and-drop files, share links, and receive email updates when new messages are posted while an agent is away. Support Messenger keeps ticket communications organized and gives support teams the ability to quickly respond to individual threads without having to sift through multiple inboxes.

“Communication is crucial in any work environment, but it’s especially important for K-12 IT teams because classroom tech issues rob instructional time from teachers and students,” said R.T. Collins, Chief Operating Officer of Incident IQ. “With Support Messenger, we built an easy-to-use communication tool completely contained within Incident IQ so that the place faculty, staff, and students go to request help can be the same place they receive that help, in real time. IT teams also benefit by keeping communications more organized and reportable in the Incident IQ platform versus external tools,” Collins said.

The release of Support Messenger reflects Incident IQ’s ongoing objective to deliver better support tools for K-12 school districts — tools that are equally useful in distance learning and in-person classrooms. Support Messenger is available now as a premium app for districts using the Incident IQ platform.

About Incident IQ

Incident IQ is a service management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. The Incident IQ platform was introduced in 2017 and since that time has been rapidly adopted by K-12 school districts across the U.S. Today, millions of students and teachers in districts across more than 40 states rely on the Incident IQ platform to manage and deliver mission-critical services.

Incident IQ is based in Atlanta.

Press Contact:

Matt Owensby

mowensby@incidentiq.com

1-877-747-3073 ext. 255

Total
0
Shares
Share 0
Tweet 0
Pin it 0
Share 0
Share 0
Leave a Reply
Related Posts
Read More

Equifax Helps Organizations of All Sizes Respond to Impact Of COVID-19 on Their Business

Equifax Inc. (NYSE: EFX) continues to closely monitor the rapidly evolving COVID-19 situation and its significant financial impact on consumers and businesses around the globe. The company is helping organizations of all sizes respond to the impact of the COVID-19 crisis with new Equifax Response packages. These packages are based on customer and industry feedback and are designed to help organizations assess current and predicted trends during this period of market uncertainty. Complimentary consumer credit trend reports make actionable economic insights readily available, and services that evaluate accounts and portfolios allow businesses to better plan and manage their customers for the future.
byAtlanta Tech News
Read More

Covanos Named Platinum Winner at Cleveland Clinic’s 2019 Medical Innovation Summit AMP’D Arena Competition

Covanos, Inc., an Atlanta-based private medical technology company, was named the Platinum Winner of the AMP'D Arena Pitch Competition at the 2019 Medical Innovation Summit, organized by Cleveland Clinic and co-sponsored by the Wallace H. Coulter Foundation. The Company's first product-in-development, C-HEART is a PC-based software product that uses proprietary advances in computational fluid dynamics to rapidly and non-invasively identify whether blockages in coronary arteries require a medical intervention, such as surgery or stent.

byAtlanta Tech News