JTECH & Ziosk Provide Manager Alerts to Drive Guest Loyalty & Speed Table Turns
JTECH, An HME Company, the leading restaurant and hospitality Guest and Staff communications company now integrates with Ziosk, the first entertainment, ordering and pay-at-the-table provider. Together, Ziosk and JTECH can notify restaurant staff when the pay-at-the-table tablet is out of paper, the power is low or when a poor guest survey is received.
With these notifications, restaurant staff can proactively manage the guest experience and keep table turn speed on track. “Restaurants can turn a poor review into a ‘saved customer’ by notifying the Manager while the guest is still in the restaurant. It’s a WIN WIN for the restaurant and the guest!” says Paul Meggers, President of JTECH.
The notifications are sent from the Ziosk tablet to JTECH’s CloudAlert (a cloud-based data service) to a JTECH wearable device. All this happens within seconds allowing the restaurant staff to act instantly.
Ted’s Café Escondido in Edmond, Oklahoma was among the first restaurants to add JTECH to their Ziosk Pay-At-The-Table system. “Receiving alerts when one of our Ziosk tablets is low on paper allows us to replenish it before our guests pay and the check is closed out. This ensures our guests are never inconvenienced and we can keep our table-turns on track,” says Stephan Shock, Ted’s General Manager.
“With the JTECH integration, the Ziosk Notification Platform enables our tablets to send alerts to restaurant managers and staff, delivering information on experience, tablet power and paper levels, all in real time. Optimizing front of house efficiency enhances the customer experience for the 750 million guests using Ziosk tablets each year.” Jack Baum, CEO Ziosk.
To learn more about the JTECH notifications integration with Ziosk and other JTECH Guest and Staff Communications solutions please visit https://www.jtech.com/ziosk or contact us at 1-800-321-6221.
Since 1988, JTECH has been a leader in guest and staff notification systems. With over 30 years of experience and JTECH’s 24/7 customer service -– we are the restaurant industries’ trusted partner for FOH and BOH software, text and wireless communication solutions.
JTECH is a wholly-owned subsidiary of HM Electronics, Inc. (HME) and is the largest onsite notification company in the world. JTECH provides integrated guest management and notification solutions to a host of industries worldwide.